Refund and Returns Policy 1

Refund and Returns Policy

1. Introduction
At Brasil Agro Industrial Ltda, we prioritize customer satisfaction and take pride in offering premium quality products. We understand that occasionally, issues may arise with your order, and you may need to return a product or request a refund. This policy outlines the terms and conditions for returns and refunds to ensure a seamless experience for our valued customers.

Please take the time to read this policy carefully. By shopping with Brasil Agro Industrial Ltda, you agree to the terms specified in this Refund and Returns Policy.

2. Eligibility for Refund and Returns Policy
To maintain the highest standards of quality and ensure fairness, certain criteria must be met for products to be eligible for a return.

• Original Condition: The product must be unused, unopened, and in its original packaging. Any tampering with the packaging or evidence of use will disqualify the item from being eligible for return.
• Purchase Verification: Returns are accepted only for items purchased directly from Brasil Agro Industrial Ltda via our official website or authorized sales channels.
• Timely Request: All return requests must be initiated within 14 days of receiving the product. Beyond this period, we are unable to accept returns (Refund and Returns Policy).

3. Non-Returnable Items
For health, safety, and quality assurance reasons, certain items are not eligible for return:

• Perishable Items: Products such as fresh meat, frozen goods, or any consumables that have been opened or used cannot be returned.
• Special Sales: Items purchased during clearance sales, promotions, or special events are considered final sale and are not eligible for refunds or returns unless they are defective or damaged.
• Unauthorized Purchases: Items purchased through third-party sellers or unauthorized retailers will not be eligible for returns through our company.

4. Return Process (Refund and Returns Policy).
We strive to make the return process simple and straightforward. Follow these steps to initiate a return:

1. Contact Us: Send an email to info@brasilagroindustrialltda.com with your order details, including the order number, a description of the product you wish to return, and the reason for the return.
2. Authorization: Once your request is reviewed, our team will provide you with return authorization and further instructions.
3. Prepare the Product: Ensure the product is securely packaged in its original packaging to prevent damage during transit. Include a copy of your receipt or proof of purchase inside the package.
4. Ship the Item: Send the product to the address provided by our customer service team. We recommend using a trackable shipping method to avoid delays or lost items.

5. Refunds
Once your return is received and inspected, you will be notified of the status of your refund.

• Approval: If the return is approved, a refund will be issued to your original method of payment within 7 business days.
• Rejection: If the item does not meet the return eligibility criteria, you will be notified, and no refund will be provided. In such cases, the product can be shipped back to you at your expense.
• Processing Times: Please note that depending on your bank or credit card provider, it may take additional time for the refunded amount to reflect in your account.

6. Shipping Costs

• Customers are responsible for covering the shipping costs associated with returning an item, except in cases where the return is due to an error on our part (e.g., incorrect or defective product).
• Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount in cases of customer-initiated returns.

7. Damaged or Defective Products
We take utmost care to ensure that all products are shipped in perfect condition. However, if you receive a damaged or defective product, we will work quickly to resolve the issue:

• Report the Issue: Contact us within 48 hours of receiving the product and provide photographic evidence of the damage or defect. (Refund and Returns Policy)
• Resolution Options: Based on the assessment, we may offer a replacement, store credit, or a full refund for the damaged or defective item.

8. Exchanges
At this time, Brasil Agro Industrial Ltda does not offer direct exchanges for products. If you need a different product, we recommend initiating a return for a refund and placing a new order.(Refund and Returns Policy)

9. Contact Information
For questions, concerns, or further assistance regarding our Refund and Returns Policy, please reach out to our customer support team. We’re here to help!

• Email: info@brasilagroindustrialltda.com
• Phone: +55 44 9987 30710
• Address:
  Brasil Agro Industrial Ltda
  704 – Parque Res. Sao Jose,
  Lençóis Paulista – SP, 18681-030, Brazil

10. Policy Updates
Brasil Agro Industrial Ltda reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review the policy periodically to stay informed.

11. Governing Law
This policy and its terms are governed by the laws of Brazil. Any disputes or claims arising from this policy will be handled in accordance with Brazilian law.

We value your trust and business and strive to ensure that your experience with Brasil Agro Industrial Ltda is positive and stress-free. Thank you for choosing us!